Customer care is the new killer product

Traditional businesses are poised to the threat of incumbent companies entering the same space with a simpler product and an even simpler statement: we value our customers. As a result, consumption behaviours will change adapting to a new offering and uplifted expectations, rendering the traditional offering out of scope.

Facebook real name policies and ruling the world

Facebook’s real name policy is inherently naive, dangerous and evil. Ever since Silicon Valley was empowered to strive for real-world domination, there have been countless attempts to disrupt lives by collecting, storing, redistributing personal information to turn a profit and grow power.

The story so far with Medium

I have been working in digital publishing for the last 6 years. I have engaged in confrontational discussions around platforms, business models, editorial planning and technology because I care, a lot.

Medium might have a solution to the lack of business models in journalism and storytelling

Publishers and invidual authors agree with Medium to be part of a Medium-wide membership beta program. They contribute a minimum of 4 premium stories per month that will be locked and visible to active members only with exceptions

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